The transition from a customer support regimen run by human agents to artificial intelligence technologies is disruptive but necessary. AI bots for sale amplify sales activities boosting sales and improving customer satisfaction and brand loyalty.
In this article, we define:
What is an AI bot?
What is an AI sales chatbot?
Distinction between chatbots and virtual agents
In what ways do AI-powered chatbots enhance sales?
Benefits of AI chatbot technology
Leading AI sales bots currently on the market
Conclusion: AI chatbots in sales strategy
What is an AI bot?
An AI bot is software using special technology to interact with customers like a human would. Natural language processing (NLP) helps the bot understand conversations and respond. The bot continuously relies on machine learning to adapt to new situations where it relays accurate responses from data collected.
What is an AI sales chatbot?
A sales chatbot or retail bot is a programmed software application powered by AI to streamline the sales process. As virtual agents, AI sales chatbots reply to customers, share product information, and deliver self-service. Sales chatbots help prospects on the go, qualify prospects, and walk them through the sales funnel from end to end without any intervention from your sales teams.
Here are ways in which AI sales bots are classified:
Rules-based bots—follow predefined rules and scripts with predefined user interactions like FAQs.
Task-specific bots—specialized to manage unique tasks like setting up customer accounts, on-the-go purchases, and troubleshooting.
Hybrid bots—show the strength of AI-powered bots and rules-based when handling common queries with predefined rules.
Knowledge-based bots—answers FAQs and other straightforward customer queries.
Decision tree bots—guide users on a series of questions and choices to arrive at specific outcomes such as getting contact information or closing a sale.
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Distinction between chatbots and virtual agents
The terms “chatbot” “AI chatbot” and “virtual agent” are confusing seeming indistinguishable in meaning or can be used interchangeably. While both technologies closely relate, they are not exactly synonyms. Chatbots are a blanket term referring to any software that simulates human conversation. AI chatbots, a distinct subset, utilize various AI technologies to enhance their capabilities. Virtual agents (a type of AI chatbot technology) are specifically designed for use in conversational AI applications.
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In what ways do AI-powered chatbots enhance sales?
Here are some pointers on how AI bots can boost your sales:
Lead qualifications—the chatbot engages web visitors to gauge their level of interest. This is by asking leading questions and providing relevant responses to convert the prospect into a high-quality lead.
Round the clock—unless it experiences some glitch or downtime, chatbots are not limited to work shafts like human agents. This helps ensure no potential sale goes uncaptured.
Personalized recommendation—by integrating with CRMs, chatbots offer personalized product recommendations based on past purchases and customer preferences.
Automated follow-ups—chatbots can automate mundane tasks like sending out reminders and follow-up messages.
Product finder—AI chatbots help potential customers with product discovery by asking relevant questions and based on the customer’s answers, recommendations are shared.
Reduces cart abandonment—chatbots can trigger crafty forms of engagement before a customer leaves a site such as pop-ups, offers, quizzes, or surveys.
Benefits of AI chatbots
Automated customer support—no more having to manually record, follow up, or interact with customers unless necessary or complex. The impact is two-fold, better worker productivity and increased customer satisfaction from fast responsiveness.
Personalized customer experiences—AI chatbots either initiate or engage customers upon arrival to your site. During such interactions, the chatbot can leverage the customers browsing history and behavior to throw in useful offers or suggestions. A McKinsey study shows that 71% of customers expect companies to have personalized interactions presenting a risk for non-compliant brands in today’s low-loyalty environment.
Increase sales—AI-powered sales bots help in lead generation and generation. Any on-the-go site browser can be converted by its sharp and immediate responsiveness. Prospective customers making complex buys are managed through a sales funnel and then re-routed to a human sales agent to convert. An Intercom survey showed that businesses with AI chatbots recorded a 67% sales increase.
Workforce efficiency—Sales bots are a simple way for businesses to enhance the customer experience while freeing up employees to focus on other tasks. The AI bots for sales handle the most simple yet repetitive questions while the staff can focus on nurturing qualified leads and boosting conversion rates.
Data collection quality—Most sales support teams are only as good as the quality of the data they collect. Expecting prospects to share data without any engagement from your end is no longer a viable tactic. AI sales chatbot integrates with your CRM will capture quality data and leverage the knowledge for teams to dive right into lead qualification.
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Best AI Chatbots for eCommerce
There are countless AI-powered tools in the market with powerful AI chatbot builders or sales chatbots used by support and sales teams. Below are our recommended AI bots for sale:
lookfor has an intelligent AI-powered chatbot that can be integrated into any e-commerce Shopify site. Lookfor's sales algorithm analyzes shopper behaviors in factors during engagement. Keep tabs on old, new, and ongoing leads from the centralized dashboard. You can easily add content to the FAQ section, and the assistant will use it to help answer questions. Meanwhile, website visitors get self-service on everything from product comparisons or purchase policies.
It's all-in-one tool for every stores that needed to boost their sales and reduces the support costs. lookfor's intent score algorithm also detects shoppers, analyze them and create their intent score about how willing they are to buy a product. So lookfor recommends the product based on this.
Main Features
AI product recommendations
AI Quizzes & Magics (Proactive Messages)
Transparent Conversation History with Customer Events
Intent Score Algorithm
Knowledge Training
AI Chat & Live Chat combination
Holistic-Level Analytics
Pricing
When it comes to pricing, lookfor charges merchants based on their monthly visitor count. Monthly prices range from $29 to $3,000, depending on the visitor count.
Bronze ($29/mo) up to 2k visitors / month
Silver ($59/mo) up to 5k visitors / month
Gold ($99/mo) up to 10k visitors / month
Freshdesk is a customer support software with a powerful AI helper, Freddy AI. Available round-the-clock, this generative AI assistant can create sales chatbots that personalize support and automate the customer journey. Freddy AI can answer tough questions and talk to customers like a real person. To increase sales, launch high-converting campaigns with AI-generated personalized emails. Functions like lead scoring help your sales reps optimize their time by prioritizing those with a high likelihood of conversion.
Main Features
Lead scoring
AI-generated personalized emails
AI chatbot
Omnichannel communication
Integrated ticketing
CSAT surveys & reports
Pricing
Free version available
Growth ($18/mo/agent)
Pro ($58/mo/agent)
Enterprise ($95/mo/agent)
Zoho SalesIQ is one of the products within the larger Zoho suite, offering live chat and customer engagement. AI-powered chatbot, Zoot, automates conversations and engagements across multiple channels—live chat, social media, voice, and email. Self-service from the knowledge base chatbot delivers instant responses to common customer questions.
Main features
Lead scoring
Instant messaging
AI-powered chatbots
Live chat
Real-time visitor tracking
Screenshare
Knowledge base
Pricing
Free version available
Basic ($10/mo/license)
Professional ($17/mo/license)
Enterprise ($25/mo/license)
Fin AI Agent by Intercom is an AI-powered support tool that automates support tasks with human-like precision. It manages interactions with customers keeping it personalized and conversational. Fin AI also has sentimental analysis to capture conversation tones and adjust its responses to capture the emotion. It has a drag-and-drop functionality and integration capability with popular platforms like Zendesk, Salesforce, and Intercom.
Main Features
Multilingual help center
AI compose
AI summarise
AI agent
Team inbox
Ticketing workflows
Advanced Reporting
Pricing
Essential ($39/mo/seat)
Advanced ($99/mo/seat)
Expert ($139/mo/seat)
Read more: AI Chatbot For Ecommerce
Conclusion: AI chatbots in sales strategy
As described above, AI-powered chatbots are effective sales conversion tools. It’s not that hard to get started once you identify the features that complement your existing sales processes. For example, an AI bot for sale like Lookfor is applicable in most e-commerce use cases and is renowned for boosting sales revenue.
