Shopping Assistant
Top 6 AI Chatbots For Ecommerce Tools For Your Online Store
Businesses today know the cost savings of automating their sales process in the long run. In the past, time and effort went into hiring and training new staff to keep up with an ever-changing market. Embracing technology in the form of AI-powered chatbots is a proactive way of boosting your sales without compromising on quality.
Are you wondering what some of the best ecommece chatbots in the market are today? We have spent hours looking up some of the top software tools that are great for your ecommerce store.
In this article, we shall explore AI chatbots for ecommerce by looking into:
Understanding ecommerce chatbots
How to use an ecommerce chatbot
Top 6 ecommerce chatbots to boost your business in 2024
Key takeaways
Discover more about selling products online by checking out the link below:
How to Get More Sales on Shopify: Actionable Tips for 2024
Ghost Commerce: What You Need To Know in 2024
It is important to get an accurate idea of what an AI chatbot for ecommerce software means for your business. Let us examine some of its uses.
How to use an AI chatbot for ecommerce
Artificial intelligence (AI) reduces friction in business-to-consumer interactions and when used in ecommerce simplifies the customer journey. It is expected over 25% of all retail sales will shift online by 2026, according to eMarketer. Thus making AI chatbot tools ever necessary for ecommerce merchants to add them as a key part of their sales strategy.
So, how does one know which tools best suit their ecommerce site?
Let’s start by understanding how to use an ecommerce chatbot. Here are some of the uses:
Respond to customer inquiries
Shoppers are driven by need and look for products or services that solve their problems. No matter how detailed the product descriptions are on your website, shoppers will always have a question before they checkout. Just as a physical store has a sales representative, an AI sales chatbot is the digital equivalent. What’s better is it never gets fatigues, runs 24/7 and can handle multiple customers at once.
For example, a person shopping online for a skincare product may not know what they are looking for. Here is where an AI sales assistant like lookfor comes in handy. It will ask the customer pre sales questions such as “What is your preferred option?” or “What is your skin texture?”.
Information collected from your responses helps it match the right product you are looking for on your site.
Enhance customer interaction
Imagine having a customized shopping assistant on every web page where any customer can be guided when stuck. You can also get personalized product recommendations if you are a frequent buyer. This is due to the chatbot analyzing your customer behavior. For a store owner having the lookfor as their 7/24 active shopping assistant can significantly boost your sales.
For example, a customer who frequents a footwear store to purchase casual one. The chatbot can recommend new arrivals in that category.
Reduce cart abandonment
A poor user experience is the main cause of abandoned shopping carts. For instance, lagging load times and unclear product descriptions bog down shoppers who decide to clock out.
For example, when a customer spends a certain amount of time on a product page, prompting a chatbot to offer support. This engagement prevents cart abandonment, in turn increasing the conversion rate optimization. lookfor has the most advanced technology to analyze shopper behaviors and engage them at the perfect moment to drive conversions.
Offer postsale support
You can increase your customer retention by investing in post-sales support. Based on the items customers purchase, chatbots recommend more products to encourage upselling or cross-selling. Customers find it convenient to use virtual assistants for troubleshooting issues. This saves you time by providing detailed and consistent support.
For example, a customer may buy a pair of sneakers from an online store and find them defective. They simply engage the store's chatbot on their website, type in a request to return information, and then note down step-by-step instructions relayed. The chatbot can trigger automated emails to you when the item is returned, inspected, and a refund is processed.
Track and improve your orders
Some chatbots help customers track the order status of their purchases. This applies when making requests. AI-driven chatbots can be proactive by notifying customers of shipping delays or stock shortages.
For example, a customer who just bought a health supplement might want to know the status of their order. They can ask Lookfor.ai chatbot, which instantly responds with the latest tracking information saving them the trouble of contacting customer support.
Collect customer feedback
From time to time, you can run conversational surveys with customers. This form of interactive engagement is more successful than traditional surveys shared by email. Alternatively, some AI chatbots request customers for feedback right after making a purchase.
Based on the customer interaction history the chatbot will only relevant questions to ensure information received is tailored and actionable. Some brands also give special offers or discounts for customer that offer their feedback as part of some incentivized feedback process.
For example, when a customer completes a purchase, an AI chatbot relays a message thanking them while inviting feedback on their shopping experience.
Now that we understand some of the use cases, let’s check out the top ecommerce chatbots in the market below.
Best AI Chatbots for eCommerce to Boost Your Business in 2024
lookfor is an AI shopping assistant, custom-built for Shopify stores of all sizes. It has a smart and intuitive user interface that can be used by anyone on the go.
lookfor comes with a single mission—to boost your sales. Unlike many chatbots that mainly handle customer support, lookfor is dedicated to turning visitors into buyers through intelligent, personalized interactions.
What makes it stand out is its advanced sales algorithm that allows it to analyze shopper behaviors and engage them at the perfect moment to drive conversions. It’s like interacting with a salesperson in real life.
While lookfor can handle simple post-purchase inquiries such as “Where’s my order?”, its core strength lies in increasing conversion rates through tailored, proactive engagement.
Top Features
Personalized product recommendations
Sales optimized algorithm
Proactive engagement
Highly customizable and configurable shopping assistant
Pricing
Contact sales—here
Watch the intro video of lookfor to learn more!
Rating (4.2/5⭐️) 1,558+ reviews
Tidio’s popular AI chatbot—Lyro is a powerful virtual assistant for ecommerce stores. Built-in natural language processing (NLP) and machine learning (ML) keep customer engagement accurate and conversational. The visual chatbot builder tool allows the creation of customizable chatbots without the need for any coding skills.
If you have misgivings about using Tidio, explore what other users say about it on review sites. If that’s what your store needs, try its free version before fully committing to a paid plan.
Top Features
Customizable chatbot UI
Lyro AI chatbot
Visual chatbot builder
Conversational AI functionality
Pricing
Free version available
Starter ($29/mo)
Automation ($29/mo)
Lyro AI ($39/mo)
Growth ($59/mo)
Tidio+ (starts at $398/mo)
Rating (4.8/5⭐️) 15+ reviews
Netomi’s AI chatbot can be integrated with an ecommerce Shopify store. Conversational chatbot AI has a built-in search engine across different platforms---messaging (Facebook Messenger, WhatsApp, Instagram, TikTok), chat, email, and voice. You can monitor your bot’s performance in real-time using its analytics dashboard.
Responses to customers are mostly generated from an FAQ knowledgebase. The algorithm on Netomi is constantly learning helping improve the quality of replies.
Top Features
Conversational surveys
AI email automation
Order management
Personalized recommendations
Pricing
Request a demo—Contact sales
Rating (4.7/5⭐️) 33+ reviews
Snatchbot is a versatile retail bot with a no-code chatbot builder that is easy to implement. The software provides omnichannel support across social media platforms, messaging apps, websites, and other platforms.
NLP technology helps chatbots deliver human-like responses to customer queries. There are multiple chatbot themes and templates suited for just about any site.
Top Features
Real-time personalized shopping assistance
Backend automation
Payment integration
Omnichannel support
Pricing
Free
Team ($199/mo)
Business ($449/mo)
Rating (4.6/5⭐) 154+ reviews
Ada does not use a scripted chatbot in communication but draws its reasoning input from your company’s knowledge base, policy documents, and general business data. A well-thought-out and informative response is relayed that aligns with your customer’s expectations. It is also simple to set up and get started right away, even if you do not have technical coding skills.
Top Features
No code chatbot builder
Personalized interaction
Automated workflows
Multilingual support
Pricing
Get pricing—contact sales
Rating (4.5/5⭐️) 44+ reviews
Chatfuel is unmatched in driving sales and automating your support systems. Its chatbot can book appointments, respond to FAQs, participate in lead generation, and process payments. This ChatGPT-powered tool delivers human-like interactions to customers while offering personalized product recommendations. Its chatbot is easy to customize and can be implemented without having technical skills.
Chatfuel is a nice product for ecommerce stores and can integrate with many other CRM platforms.
Top Features
Drag and drop chatbot builder
Multiple chatbot templates
AI-powered personalized recommendations
Stripe payment integration
Pricing
Start ($29/mo)
Grow ($79/mo)
Pro (149/mo)
Now that we have reviewed the top 6 AI chatbots for ecommerce tools, let’s share some key takeaways.
Key takeaways
Businesses are racing to keep up with sustainable trends in sales support. Today, AI plays a huge role when engaging with customers who expect brands to be more targeted to their needs. This is why more businesses are integrating AI chatbots for ecommece in their overall customer support strategies.
Finding the perfect ecommerce chatbot for your Shopify store can be tough—until lookfor came along. This AI-powered shopping assistant is just what online retailers need to boost their sales and enhance customer experience.
